Tool Category: Online consultation & triage

Anima is an integrated care platform used by 200+ practices covering over 2 million patients. It gathers a contextual, guideline-linked history for each patient request, covering red flags up front, then presents requests on a dashboard sorted by risk score for assignment to the right clinical or admin team member.

Pricing

Not openly published — quote-based, typically procured at practice/PCN level. Confirm with the supplier.

Function

Its main differentiator is that the AI also reads inbound correspondence, drafts clinical summaries and proposes SNOMED codes — jobs that often need separate tools. It integrates with EMIS and SystmOne, letting the team view patient context, message patients and book into the live rota from one screen.

Ease of setup

Supplier-led, with EMIS and SystmOne integration handling the write-back. Setup involves configuring questionnaires, risk-scoring and team routing, and training staff on the dashboard workflow.

Ease of use

The single-screen dashboard (triage, messaging, booking, coding in one place) is central to its appeal for reducing tool-switching. Vendor-reported outcomes are strong (e.g. a high proportion of requests resolved same-day) but are supplier figures — look to on-site reviews for independent experience.

Applications / best fit

Best suited to practices and PCNs wanting to consolidate online consultation, document processing and clinical coding into one platform rather than stitching together separate tools. Reviewer context — list size, clinical system, and whether you value the combined coding/correspondence features — matters.

Things to check before buying

Total cost against list size, contract and support terms, the real-world accuracy of AI coding/summaries (which still need clinician verification), which clinical systems it supports, and current DTAC/DSPT status.

Compare with

accuRx, eConsult, PATCHS, Klinik and Rapid Health — see the other online consultation & triage tools.

Anima Health

Klinik provides AI-driven online triage and patient-flow management, used with 350+ UK practices and PCNs. A structured question set captures each enquiry and returns differential diagnoses, negative/severity symptoms and an urgency assessment to route patients to the right team.

Pricing

Not openly published — quote-based, typically procured at practice/PCN level. Confirm with the supplier.

Function

Its CE-marked engine recognises 1,000+ symptoms and conditions, including mental health and complex paediatric presentations. Configurable workflows direct patients to the right clinical or non-clinical team member — or on to extended services such as physio, pharmacist, mental health or out-of-hours. A telephone module aims to capture inbound demand through the same platform. Confirm current EMIS/SystmOne/Vision write-back for your setup.

Ease of setup

Supplier-led. Setup centres on configuring the workflows and routing rules to your practice’s teams and extended network, plus staff training. Mapping the symptom-assessment outputs to your pathways is the main task.

Ease of use

The structured symptom assessment gives clinicians a consistent, urgency-rated summary for each request. Vendor-reported benefits are notable (e.g. sessions saved per GP per week and large PCN-level savings) but are supplier figures — on-site reviews will give the independent picture.

Applications / best fit

Suits practices and PCNs that want AI symptom assessment with differential diagnoses and strong routing into wider services, including telephone capture. Reviewer context — list size, how the extended-network routing fits your locality, and clinical system — matters.

Things to check before buying

Total cost against list size, how the differential-diagnosis outputs are governed clinically, which clinical systems it writes back to, the telephone module’s fit with your telephony, and current DTAC/DSPT status.

Compare with

accuRx, eConsult, PATCHS, Anima and Rapid Health — see the other online consultation & triage tools.

Klinik Healthcare Solutions

Rapid Health’s Smart Triage is positioned as the UK’s only fully autonomous AI triage-and-booking system. It assesses symptoms, determines urgency, identifies the right pathway and books the appointment automatically under practice-defined capacity rules — without staff intervention.

Pricing

Not openly published — quote-based, and typically procured at PCN/ICS level rather than by individual practices. Confirm with the supplier.

Function

It uses a five-tier urgency scale (Black/emergency, Red/same-day, Amber/next-day, Yellow/within 5 days, Green/routine) and books automatically under practice-defined capacity rules. It also handles planned and preventive care (vaccinations, smears, chronic disease) and supports custom pathways for under-16s and at-risk patients. It integrates with EMIS and TPP SystmOne, and supports NHS App booking. Reported in use across 31+ ICSs.

Ease of setup

Supplier-led and usually rolled out at PCN or ICS scale. Because booking is autonomous, setup involves careful configuration of capacity rules, pathways and safety controls with the practice/PCN before go-live — more configuration-heavy than a simple triage form.

Ease of use

The draw is that, once configured, much of the triage-to-booking work happens without staff involvement (the vendor cites ~91% auto-bookings). That autonomy is also the main thing to scrutinise: practices will want confidence in the safety and appropriateness of automated booking. Vendor-reported outcomes (e.g. large cuts in wait times and peak calls) are supplier figures — on-site reviews will show real experience.

Applications / best fit

Best suited to PCNs and larger practices comfortable with autonomous AI booking and wanting to shift capacity away from manual triage and phone demand. Reviewer context — scale (PCN/ICS vs single practice), risk appetite for automation, and clinical system — is especially important here.

Things to check before buying

Clinical safety and governance of autonomous booking, how capacity/routing rules are controlled, procurement level (PCN/ICS vs practice) and who funds it, clinical-system write-back, and current DTAC/DSPT status.

Compare with

accuRx, eConsult, PATCHS, Anima and Klinik — see the other online consultation & triage tools.

Rapid Health

eConsult is one of the most widely used digital triage platforms in NHS primary care, cited as serving 3,300+ practices. It uses clinically validated, form-based questionnaires to collect a structured history for each request, generating a summary for clinician review.

Pricing

Not openly published — quote-based, typically procured at practice/PCN/ICB level. Confirm with the supplier.

Function

A Smart Inbox centralises requests and supports patient communication by SMS, video, email and phone, plus self-help signposting. Red-flag functionality routes urgent or emergency requests to higher-acuity care. A notable strength is breadth of integration: eConsult works with all three major clinical systems — EMIS, SystmOne and Vision — with full write access (patient matching and SNOMED coding), and it integrates with the NHS App (the company says it was the first online-consultation provider to do so).

Ease of setup

Supplier-led and designed for NHS general practice. Setup involves configuring the online form, the Smart Inbox and workflows, plus staff training on triage. The breadth of clinical-system integration simplifies the technical side.

Ease of use

The structured, form-based approach is familiar and predictable for staff, and integration means requests can be actioned and coded without leaving the workflow. As with any triage tool, the patient-facing form’s length and structure divides opinion — worth weighing against the quality of information it captures.

Applications / best fit

Broad fit across practice sizes and all three clinical systems — its Vision compatibility is a differentiator, since several competitors support only EMIS and SystmOne. Suits practices wanting a well-established, structured triage route that supports the October 2025 online-access requirements. Reviewer context (clinical system, list size, triage model) matters.

Things to check before buying

Total cost against list size, contract and support terms, how the form length affects your patient demographic, current DTAC/DSPT status, and exactly how requests write back to your clinical system.

Compare with

accuRx, PATCHS, Anima, Klinik and Rapid Health — see the other online consultation & triage tools.

eConsult Health

PATCHS is an AI-based online consultation and triage platform used by around 1,000 GP practices covering over 10 million patients. Its AI guides patients through online consultations, captures interactions in real time, converts them into structured clinical records and automates documentation.

Pricing

Not openly published — quote-based, typically procured at practice/PCN/ICB level. Confirm with the supplier, and check how the December 2025 acquisition by OneAdvanced affects pricing and contracts.

Function

As part of OneAdvanced’s “GP Digital Front Door” it sits alongside care navigation, patient messaging, appointment booking and a Virtual Telephone Assistant that handles voice requests for digitally excluded patients, with 30+ language support. The AI Care Navigator is registered as a Class I medical device. Confirm current EMIS/SystmOne/Vision write-back for your setup.

Ease of setup

Supplier-led, and increasingly positioned as one module within OneAdvanced’s broader front-door platform. Setup involves configuring triage workflows and integrations and training the team; the AI element means some tuning to your practice’s routing rules.

Ease of use

Designed to reduce manual documentation, with the AI structuring requests for the team. The vendor cites strong productivity figures and a 4.5/5 average patient satisfaction score on Trustpilot — supplier-reported, so treat as marketing claims rather than independent evidence and look to on-site reviews.

Applications / best fit

Suits practices and PCNs wanting AI-assisted triage, especially those interested in OneAdvanced’s wider connected front-door (telephony, care navigation, booking) rather than a standalone tool. Reviewer context — list size, appetite for AI triage, and whether you adopt the wider platform — matters.

Things to check before buying

How the OneAdvanced acquisition affects pricing, roadmap and contracts; which clinical systems it writes back to; the real-world accuracy and safety of the AI routing; total cost against list size; and current DTAC/DSPT status.

Compare with

accuRx, eConsult, Anima, Klinik and Rapid Health — see the other online consultation & triage tools.

OneAdvanced

accuRx is the most widely used patient-communication platform in English general practice, reportedly in use across around 98% of GP practices. At its core it lets clinicians and admin staff contact patients securely by SMS, video or email instead of playing phone tag.

Pricing

A free "Lite" tier covers basic messaging (with caps). Paid bundles for batch messaging, Florey questionnaires and triage are priced per patient per year by list size — Accurx’s published "Plus" bundle is around £0.61 per patient/year, with SMS billed separately on top. A third-party estimate puts full Total Triage at roughly £1.07 per patient/year (£10k+ a year for a 10,000-patient practice). Pricing is quote-based, so confirm current figures and SMS costs with the supplier. (As of July 2026.)

Function

Beyond messaging, the range covers several jobs a practice does daily: batch SMS for recalls, screening and campaign outreach; self-book appointment links sent straight from the inbox; and Total Triage, a shared inbox that collects all patient requests (online and reception-entered) for the team to triage before booking — supporting the online-access requirements introduced from October 2025 (which mandate online routes for routine requests during core hours; a full "total triage" model itself remains optional and won’t suit every practice). Scribe, its ambient AI tool, records a consultation and drafts structured notes, suggests SNOMED codes and generates referral letters for the clinician to review and save into EMIS or SystmOne.

Ease of setup

Supplier-led and designed for NHS general practice, so the heavy lifting (information governance, integration) is largely handled for you. The free tier can be running quickly; Total Triage and Scribe involve more configuration and team training, and are best rolled out with a lead in the practice and buy-in from reception and clinicians.

Ease of use

Generally regarded as one of the more intuitive tools in the space, with a familiar messaging-style interface used across reception, nursing and GP roles. Triage and Scribe change existing workflows, so expect a short adjustment period rather than a steep technical learning curve.

Applications / best fit

Broad appeal across practice sizes. Small practices may run happily on the free tier for basic messaging; larger and PCN-scale practices tend to see the most value from Total Triage and batch messaging, though the per-patient pricing means the annual cost scales with list size. Particularly relevant to practices moving to an online-triage-first model.

Things to check before buying

Which modules you actually need (the free tier may be enough for messaging alone), total annual cost against your list size, contract length and support terms, and the current DTAC/DSPT/clinical-safety position for your ICB. Confirm exactly how data is saved back to your clinical system.

Compare with

eConsult, PATCHS, Anima, Klinik and Rapid Health — see the other online consultation & triage tools.

Accurx Ltd