PATCHS is an AI-based online consultation and triage platform used by around 1,000 GP practices covering over 10 million patients. Its AI guides patients through online consultations, captures interactions in real time, converts them into structured clinical records and automates documentation.
Pricing
Not openly published — quote-based, typically procured at practice/PCN/ICB level. Confirm with the supplier, and check how the December 2025 acquisition by OneAdvanced affects pricing and contracts.
Function
As part of OneAdvanced’s “GP Digital Front Door” it sits alongside care navigation, patient messaging, appointment booking and a Virtual Telephone Assistant that handles voice requests for digitally excluded patients, with 30+ language support. The AI Care Navigator is registered as a Class I medical device. Confirm current EMIS/SystmOne/Vision write-back for your setup.
Ease of setup
Supplier-led, and increasingly positioned as one module within OneAdvanced’s broader front-door platform. Setup involves configuring triage workflows and integrations and training the team; the AI element means some tuning to your practice’s routing rules.
Ease of use
Designed to reduce manual documentation, with the AI structuring requests for the team. The vendor cites strong productivity figures and a 4.5/5 average patient satisfaction score on Trustpilot — supplier-reported, so treat as marketing claims rather than independent evidence and look to on-site reviews.
Applications / best fit
Suits practices and PCNs wanting AI-assisted triage, especially those interested in OneAdvanced’s wider connected front-door (telephony, care navigation, booking) rather than a standalone tool. Reviewer context — list size, appetite for AI triage, and whether you adopt the wider platform — matters.
Things to check before buying
How the OneAdvanced acquisition affects pricing, roadmap and contracts; which clinical systems it writes back to; the real-world accuracy and safety of the AI routing; total cost against list size; and current DTAC/DSPT status.
Compare with
accuRx, eConsult, Anima, Klinik and Rapid Health — see the other online consultation & triage tools.
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