GP Trusted Tools

Archives: Tools

  • Klinik

    Klinik provides AI-driven online triage and patient-flow management, used with 350+ UK practices and PCNs. A structured question set captures each enquiry and returns differential diagnoses, negative/severity symptoms and an urgency assessment to route patients to the right team.

    Pricing

    Not openly published — quote-based, typically procured at practice/PCN level. Confirm with the supplier.

    Function

    Its CE-marked engine recognises 1,000+ symptoms and conditions, including mental health and complex paediatric presentations. Configurable workflows direct patients to the right clinical or non-clinical team member — or on to extended services such as physio, pharmacist, mental health or out-of-hours. A telephone module aims to capture inbound demand through the same platform. Confirm current EMIS/SystmOne/Vision write-back for your setup.

    Ease of setup

    Supplier-led. Setup centres on configuring the workflows and routing rules to your practice’s teams and extended network, plus staff training. Mapping the symptom-assessment outputs to your pathways is the main task.

    Ease of use

    The structured symptom assessment gives clinicians a consistent, urgency-rated summary for each request. Vendor-reported benefits are notable (e.g. sessions saved per GP per week and large PCN-level savings) but are supplier figures — on-site reviews will give the independent picture.

    Applications / best fit

    Suits practices and PCNs that want AI symptom assessment with differential diagnoses and strong routing into wider services, including telephone capture. Reviewer context — list size, how the extended-network routing fits your locality, and clinical system — matters.

    Things to check before buying

    Total cost against list size, how the differential-diagnosis outputs are governed clinically, which clinical systems it writes back to, the telephone module’s fit with your telephony, and current DTAC/DSPT status.

    Compare with

    accuRx, eConsult, PATCHS, Anima and Rapid Health — see the other online consultation & triage tools.

    Klinik Healthcare Solutions

  • Anima

    Anima is an integrated care platform used by 200+ practices covering over 2 million patients. It gathers a contextual, guideline-linked history for each patient request, covering red flags up front, then presents requests on a dashboard sorted by risk score for assignment to the right clinical or admin team member.

    Pricing

    Not openly published — quote-based, typically procured at practice/PCN level. Confirm with the supplier.

    Function

    Its main differentiator is that the AI also reads inbound correspondence, drafts clinical summaries and proposes SNOMED codes — jobs that often need separate tools. It integrates with EMIS and SystmOne, letting the team view patient context, message patients and book into the live rota from one screen.

    Ease of setup

    Supplier-led, with EMIS and SystmOne integration handling the write-back. Setup involves configuring questionnaires, risk-scoring and team routing, and training staff on the dashboard workflow.

    Ease of use

    The single-screen dashboard (triage, messaging, booking, coding in one place) is central to its appeal for reducing tool-switching. Vendor-reported outcomes are strong (e.g. a high proportion of requests resolved same-day) but are supplier figures — look to on-site reviews for independent experience.

    Applications / best fit

    Best suited to practices and PCNs wanting to consolidate online consultation, document processing and clinical coding into one platform rather than stitching together separate tools. Reviewer context — list size, clinical system, and whether you value the combined coding/correspondence features — matters.

    Things to check before buying

    Total cost against list size, contract and support terms, the real-world accuracy of AI coding/summaries (which still need clinician verification), which clinical systems it supports, and current DTAC/DSPT status.

    Compare with

    accuRx, eConsult, PATCHS, Klinik and Rapid Health — see the other online consultation & triage tools.

    Anima Health

  • eConsult

    eConsult is one of the most widely used digital triage platforms in NHS primary care, cited as serving 3,300+ practices. It uses clinically validated, form-based questionnaires to collect a structured history for each request, generating a summary for clinician review.

    Pricing

    Not openly published — quote-based, typically procured at practice/PCN/ICB level. Confirm with the supplier.

    Function

    A Smart Inbox centralises requests and supports patient communication by SMS, video, email and phone, plus self-help signposting. Red-flag functionality routes urgent or emergency requests to higher-acuity care. A notable strength is breadth of integration: eConsult works with all three major clinical systems — EMIS, SystmOne and Vision — with full write access (patient matching and SNOMED coding), and it integrates with the NHS App (the company says it was the first online-consultation provider to do so).

    Ease of setup

    Supplier-led and designed for NHS general practice. Setup involves configuring the online form, the Smart Inbox and workflows, plus staff training on triage. The breadth of clinical-system integration simplifies the technical side.

    Ease of use

    The structured, form-based approach is familiar and predictable for staff, and integration means requests can be actioned and coded without leaving the workflow. As with any triage tool, the patient-facing form’s length and structure divides opinion — worth weighing against the quality of information it captures.

    Applications / best fit

    Broad fit across practice sizes and all three clinical systems — its Vision compatibility is a differentiator, since several competitors support only EMIS and SystmOne. Suits practices wanting a well-established, structured triage route that supports the October 2025 online-access requirements. Reviewer context (clinical system, list size, triage model) matters.

    Things to check before buying

    Total cost against list size, contract and support terms, how the form length affects your patient demographic, current DTAC/DSPT status, and exactly how requests write back to your clinical system.

    Compare with

    accuRx, PATCHS, Anima, Klinik and Rapid Health — see the other online consultation & triage tools.

    eConsult Health

    3.0
    3.0 out of 5 stars (based on 1 review)

  • PATCHS

    PATCHS is an AI-based online consultation and triage platform used by around 1,000 GP practices covering over 10 million patients. Its AI guides patients through online consultations, captures interactions in real time, converts them into structured clinical records and automates documentation.

    Pricing

    Not openly published — quote-based, typically procured at practice/PCN/ICB level. Confirm with the supplier, and check how the December 2025 acquisition by OneAdvanced affects pricing and contracts.

    Function

    As part of OneAdvanced’s “GP Digital Front Door” it sits alongside care navigation, patient messaging, appointment booking and a Virtual Telephone Assistant that handles voice requests for digitally excluded patients, with 30+ language support. The AI Care Navigator is registered as a Class I medical device. Confirm current EMIS/SystmOne/Vision write-back for your setup.

    Ease of setup

    Supplier-led, and increasingly positioned as one module within OneAdvanced’s broader front-door platform. Setup involves configuring triage workflows and integrations and training the team; the AI element means some tuning to your practice’s routing rules.

    Ease of use

    Designed to reduce manual documentation, with the AI structuring requests for the team. The vendor cites strong productivity figures and a 4.5/5 average patient satisfaction score on Trustpilot — supplier-reported, so treat as marketing claims rather than independent evidence and look to on-site reviews.

    Applications / best fit

    Suits practices and PCNs wanting AI-assisted triage, especially those interested in OneAdvanced’s wider connected front-door (telephony, care navigation, booking) rather than a standalone tool. Reviewer context — list size, appetite for AI triage, and whether you adopt the wider platform — matters.

    Things to check before buying

    How the OneAdvanced acquisition affects pricing, roadmap and contracts; which clinical systems it writes back to; the real-world accuracy and safety of the AI routing; total cost against list size; and current DTAC/DSPT status.

    Compare with

    accuRx, eConsult, Anima, Klinik and Rapid Health — see the other online consultation & triage tools.

    OneAdvanced

  • Medicus

    Medicus is a cloud-based GP electronic patient record and, as of June 2025, the first genuinely new core GP clinical system approved by NHS England in 25 years — breaking the long-standing EMIS/TPP duopoly. It is built around modern interoperability, integrating with 24 national NHS services and being the first to adopt five new national open standards.

    Pricing

    Not openly published. Assured through the NHS framework and expected to be procured via the national route/ICB. Confirm directly with the supplier and your ICB.

    Function

    A cloud-native GP EPR designed to work across settings — GP practices, care homes, vaccination centres — with flexible device access including tablets. It integrates with 24 national NHS services (electronic prescriptions, e-Referral Service, NHS App) and prescribing uses FDB Multilex. It is the first system to implement five new national open standards for information exchange.

    Ease of setup

    As a newly assured system, it is procured and migrated through the national process with supplier support. Being new, there is less accumulated third-party integration and peer experience than the incumbents, so early adopters should expect a closer working relationship with the vendor during onboarding.

    Ease of use

    Designed from the ground up as a modern, cloud-native, tablet-friendly system, which is part of its appeal. Because it is new, there is limited independent usability track record yet — an area where early reviews here will be especially valuable.

    Applications / best fit

    Likely to appeal to practices wanting a modern, interoperable, cloud-first alternative to the established systems, and those willing to be early adopters. As of mid-2025 it was live in a handful of early-adopter sites serving 42,000+ patients. Reviewer context — early-adopter status, practice size and appetite for a newer product — is central to interpreting any review.

    Things to check before buying

    Maturity and roadmap, breadth of third-party integrations relevant to your practice, migration effort and support, reference sites you can speak to, and data ownership/exit terms. As with any newer product, weigh the modern design against the depth of experience behind the incumbents.

    Compare with

    EMIS Web, SystmOne and Vision — see the other clinical-system pages.

    Medicus Health

  • Vision

    Vision is the smaller of the long-established GP clinical systems, sitting behind EMIS Web and SystmOne. Vision 3 provides the full electronic patient record toolset with customisable record views, embedded prescribing and clinical decision support, plus reporting and audit/search tools. Vision Anywhere adds quick, predictive data entry and supports working across multiple sites with real-time shared records.

    Pricing

    Not openly published. Procured through the national NHS GP system framework and typically ICB-funded. Confirm your local arrangement.

    Function

    Vision 3 covers consultations, prescribing, decision support, appointments and reporting, with fully customisable patient-record views. Vision Anywhere is the mobile/point-of-care client, offering predictive data entry and support for shared patient records across sites in real time.

    Ease of setup

    A core clinical system, so adoption is a major ICB-supported migration rather than a self-install. Practical setup is mostly staff onboarding and configuring record views, templates and reporting.

    Ease of use

    Positioned as easy to use with customisable, functionally rich record views; Vision Anywhere is designed for fast point-of-care entry. As with any mature system, usability impressions vary by role and prior experience.

    Applications / best fit

    Historically favoured by some practices for its record-view customisation and mobile working. Given its smaller market share and the supplier situation below, prospective adopters should weigh long-term viability carefully. Reviewer context is important — established Vision practices may report very differently from anyone considering a fresh move.

    Things to check before buying

    Supplier stability is the key due-diligence point: In Practice Systems Limited was placed into administration by the Cegedim group in December 2024. Anyone considering Vision — or currently on it — should check the current status of the product, its NHS assurance, roadmap and support arrangements directly with Cegedim and their ICB before making decisions. Also confirm migration/exit terms and data ownership.

    Compare with

    EMIS Web, SystmOne and Medicus — see the other clinical-system pages.

    Cegedim Healthcare Solutions

  • SystmOne

    SystmOne is the second-largest GP clinical system in England, used by over 2,700 practices — roughly a third of the market. Its defining feature is the “one patient, one record” model: a centrally hosted record that can be viewed across 25+ SystmOne-connected settings (GP, community, mental health, prisons, child health, palliative care and more) without separate data-sharing agreements each time.

    Pricing

    Not openly published. Procured through the national NHS GP system framework and typically ICB-funded rather than bought directly, so the practical cost question is about migration and training. Confirm your local arrangement.

    Function

    It provides the full electronic patient record toolset — prescribing, referrals, appointments, document management and reporting — with full NHS Spine integration and a large add-on ecosystem via IM1. The shared-record model means that when a patient is seen across different SystmOne services, clinicians see the same record. The patient-facing app is Airmid.

    Ease of setup

    Like any core clinical system, moving to SystmOne is a major, ICB-supported migration rather than a self-install. Day to day, the practical setup question is onboarding staff to an existing installation and configuring the modules and templates your practice uses.

    Ease of use

    The shared-record model is powerful for practices working closely with community and other services. The interface is functional and consistent across care settings; as with any deep system there is a learning curve, and views on usability vary by role and prior familiarity.

    Applications / best fit

    Particularly strong for practices and areas that value the cross-setting shared record — for example where GP, community and other local services all run SystmOne. Suits practices of all sizes. Reviewer context (whether local community and secondary services also use SystmOne) strongly affects the real-world benefit.

    Things to check before buying

    Migration effort if switching, staff training load, which third-party tools you rely on and whether they integrate, how the shared-record model works with your local data-sharing governance, and data ownership and exit terms.

    Compare with

    EMIS Web, Vision and Medicus — see the other clinical-system pages.

    TPP (The Phoenix Partnership)

  • EMIS Web

    EMIS Web is the market-leading GP clinical system in England, used by roughly 55% of practices. It’s the day-to-day workspace for the whole team: recording consultations, prescribing, managing appointments and workflow, running searches and QOF reporting, and clinical decision support at the point of care.

    Pricing

    Not openly published. Core GP clinical systems are procured centrally through the NHS framework (formerly GP IT Futures) and are typically funded via your ICB rather than bought directly, so the practical cost question is usually about migration and training rather than a licence fee. Confirm your local arrangement.

    Function

    It connects across primary care, community, pharmacy and specialist settings, and increasingly ships AI features such as an embedded clinical scribe that captures consultations into SNOMED-CT-coded notes. EMIS Web also has the largest third-party integration ecosystem via the IM1 programme, so practices using it have the widest choice of add-on tools such as triage, messaging and analytics.

    Ease of setup

    As a core clinical system, adoption is a major, ICB-supported undertaking rather than a self-install — migration, data transfer, training and information governance are managed through the national process. Switching systems is a significant project, so in practice most of the setup question is about onboarding new staff to an existing installation.

    Ease of use

    A mature, feature-dense interface that most GP staff in England will have encountered at some point. Familiarity is its strength; the depth of functionality means there’s always more to learn, and opinions differ on how modern the interface feels compared with newer entrants.

    Applications / best fit

    Suits practices of all sizes wanting a well-established system with the broadest range of compatible third-party tools. The large integration ecosystem is a particular draw for practices that rely on add-ons. Reviewer context — practice size, PCN arrangements, and which add-ons you use — matters a lot here.

    Things to check before buying

    Because procurement is largely centralised, the practical questions are the migration effort if switching, training load, which third-party tools you depend on and whether they are supported, and how the Optum ownership is shaping the roadmap. Understand data ownership and exit or migration terms up front.

    Compare with

    SystmOne, Vision and Medicus — see the other clinical-system pages.

    EMIS Health (Optum)

    4.0
    4.0 out of 5 stars (based on 1 review)

  • accuRx

    accuRx is the most widely used patient-communication platform in English general practice, reportedly in use across around 98% of GP practices. At its core it lets clinicians and admin staff contact patients securely by SMS, video or email instead of playing phone tag.

    Pricing

    A free "Lite" tier covers basic messaging (with caps). Paid bundles for batch messaging, Florey questionnaires and triage are priced per patient per year by list size — Accurx’s published "Plus" bundle is around £0.61 per patient/year, with SMS billed separately on top. A third-party estimate puts full Total Triage at roughly £1.07 per patient/year (£10k+ a year for a 10,000-patient practice). Pricing is quote-based, so confirm current figures and SMS costs with the supplier. (As of July 2026.)

    Function

    Beyond messaging, the range covers several jobs a practice does daily: batch SMS for recalls, screening and campaign outreach; self-book appointment links sent straight from the inbox; and Total Triage, a shared inbox that collects all patient requests (online and reception-entered) for the team to triage before booking — supporting the online-access requirements introduced from October 2025 (which mandate online routes for routine requests during core hours; a full "total triage" model itself remains optional and won’t suit every practice). Scribe, its ambient AI tool, records a consultation and drafts structured notes, suggests SNOMED codes and generates referral letters for the clinician to review and save into EMIS or SystmOne.

    Ease of setup

    Supplier-led and designed for NHS general practice, so the heavy lifting (information governance, integration) is largely handled for you. The free tier can be running quickly; Total Triage and Scribe involve more configuration and team training, and are best rolled out with a lead in the practice and buy-in from reception and clinicians.

    Ease of use

    Generally regarded as one of the more intuitive tools in the space, with a familiar messaging-style interface used across reception, nursing and GP roles. Triage and Scribe change existing workflows, so expect a short adjustment period rather than a steep technical learning curve.

    Applications / best fit

    Broad appeal across practice sizes. Small practices may run happily on the free tier for basic messaging; larger and PCN-scale practices tend to see the most value from Total Triage and batch messaging, though the per-patient pricing means the annual cost scales with list size. Particularly relevant to practices moving to an online-triage-first model.

    Things to check before buying

    Which modules you actually need (the free tier may be enough for messaging alone), total annual cost against your list size, contract length and support terms, and the current DTAC/DSPT/clinical-safety position for your ICB. Confirm exactly how data is saved back to your clinical system.

    Compare with

    eConsult, PATCHS, Anima, Klinik and Rapid Health — see the other online consultation & triage tools.

    Accurx Ltd