myGP (from iPLATO) is a patient-facing app and engagement platform. iPLATO is used by 6,500+ GP surgeries, with the myGP app used by millions of patients to book and cancel appointments, order repeat prescriptions, view records and receive reminders.
Pricing
The myGP app is free to patients. The practice-side engagement/messaging (Connect+) is quote-based and not openly published — confirm with the supplier. Since April 2023, iPLATO customers also get free use of NHS App messaging and notifications.
Function
Two sides: a patient app (appointment booking/cancellation, repeat prescriptions, records with NHS login, reminders that add to the calendar) and a practice engagement suite (Connect+) offering multi-channel messaging via SMS, myGP push and NHS App notifications, plus SNOMED-coded questionnaires that auto-write to the record. It is IM1-assured with integration across EMIS Web, SystmOne and Cegedim Vision over secure HSCN — one of the few tools here supporting all three clinical systems.
Ease of setup
Supplier-led, with clinical-system integration and NHS App messaging handled during onboarding. Patient adoption of the app is a separate consideration — promoting it to your list takes some effort. Setup centres on configuring messaging, questionnaires and channels.
Ease of use
For the practice, the appeal is combining a patient app with messaging and questionnaires in one platform. Patient experience of the app (and how it sits alongside the NHS App) is central — reviewer perspectives on both the staff tools and patient uptake will be the useful signal.
Applications / best fit
Suits practices wanting a patient app plus engagement/messaging in one place, and those valuing all-three-clinical-system support. Given the rise of the NHS App, consider how myGP complements or overlaps it. Reviewer context — list size, clinical system, and patient demographic/app uptake — matters.
Things to check before buying
Overlap with the NHS App and any messaging you already run, total cost of the practice-side suite against list size, patient app-adoption in your population, clinical-system integration, and current DTAC/DSPT status.
Compare with
accuRx (messaging), MJog and the NHS App — see the other messaging & patient-facing tools.
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