MJog

MJog (now MJog by Livi) is a multi-channel patient messaging platform used by 4,000+ GP practices, delivering batch messaging, appointment reminders, patient questionnaires and video consultations by SMS, email, voice and app.

Pricing

Not openly published — quote-based, typically procured at practice/PCN/ICB level. Confirm with the supplier.

Function

Core strengths are batch messaging (send to thousands of patients, attach documents, allow replies) and DNA-reducing appointment reminders customisable by patient, clinic or appointment type, with patients contacted on their preferred channel. Clinicians can message or start video consultations from Desktop GP, a clinical toolbar. It integrates with EMIS and SystmOne, and with the NHS App to send “smart messages” at reduced cost.

Ease of setup

Supplier-led, with EMIS/SystmOne integration and NHS App messaging handled as part of onboarding. Setup centres on configuring reminder rules, message templates and channels, plus staff training.

Ease of use

A long-established, focused messaging tool that reception and admin teams are widely familiar with. Reviewer experience on reliability, the desktop toolbar and NHS App message delivery will be the useful signal here.

Applications / best fit

Suits practices wanting dedicated, reliable patient messaging and DNA reduction — particularly those that value NHS App delivery to cut SMS costs. Works with EMIS and SystmOne. Reviewer context — list size, clinical system, and how much you lean on batch recall/reminders — matters. Note many practices now get messaging bundled within a wider platform (e.g. accuRx), so consider overlap.

Things to check before buying

Total cost against list size and SMS volumes (and how much NHS App delivery offsets this), overlap with messaging you may already have, clinical-system integration for your setup, and current DTAC/DSPT status.

Compare with

accuRx (messaging) and iPLATO myGP — see the other messaging & patient-comms tools.