Rapid Health’s Smart Triage is positioned as the UK’s only fully autonomous AI triage-and-booking system. It assesses symptoms, determines urgency, identifies the right pathway and books the appointment automatically under practice-defined capacity rules — without staff intervention.
Pricing
Not openly published — quote-based, and typically procured at PCN/ICS level rather than by individual practices. Confirm with the supplier.
Function
It uses a five-tier urgency scale (Black/emergency, Red/same-day, Amber/next-day, Yellow/within 5 days, Green/routine) and books automatically under practice-defined capacity rules. It also handles planned and preventive care (vaccinations, smears, chronic disease) and supports custom pathways for under-16s and at-risk patients. It integrates with EMIS and TPP SystmOne, and supports NHS App booking. Reported in use across 31+ ICSs.
Ease of setup
Supplier-led and usually rolled out at PCN or ICS scale. Because booking is autonomous, setup involves careful configuration of capacity rules, pathways and safety controls with the practice/PCN before go-live — more configuration-heavy than a simple triage form.
Ease of use
The draw is that, once configured, much of the triage-to-booking work happens without staff involvement (the vendor cites ~91% auto-bookings). That autonomy is also the main thing to scrutinise: practices will want confidence in the safety and appropriateness of automated booking. Vendor-reported outcomes (e.g. large cuts in wait times and peak calls) are supplier figures — on-site reviews will show real experience.
Applications / best fit
Best suited to PCNs and larger practices comfortable with autonomous AI booking and wanting to shift capacity away from manual triage and phone demand. Reviewer context — scale (PCN/ICS vs single practice), risk appetite for automation, and clinical system — is especially important here.
Things to check before buying
Clinical safety and governance of autonomous booking, how capacity/routing rules are controlled, procurement level (PCN/ICS vs practice) and who funds it, clinical-system write-back, and current DTAC/DSPT status.
Compare with
accuRx, eConsult, PATCHS, Anima and Klinik — see the other online consultation & triage tools.
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