Klinik

Klinik provides AI-driven online triage and patient-flow management, used with 350+ UK practices and PCNs. A structured question set captures each enquiry and returns differential diagnoses, negative/severity symptoms and an urgency assessment to route patients to the right team.

Pricing

Not openly published — quote-based, typically procured at practice/PCN level. Confirm with the supplier.

Function

Its CE-marked engine recognises 1,000+ symptoms and conditions, including mental health and complex paediatric presentations. Configurable workflows direct patients to the right clinical or non-clinical team member — or on to extended services such as physio, pharmacist, mental health or out-of-hours. A telephone module aims to capture inbound demand through the same platform. Confirm current EMIS/SystmOne/Vision write-back for your setup.

Ease of setup

Supplier-led. Setup centres on configuring the workflows and routing rules to your practice’s teams and extended network, plus staff training. Mapping the symptom-assessment outputs to your pathways is the main task.

Ease of use

The structured symptom assessment gives clinicians a consistent, urgency-rated summary for each request. Vendor-reported benefits are notable (e.g. sessions saved per GP per week and large PCN-level savings) but are supplier figures — on-site reviews will give the independent picture.

Applications / best fit

Suits practices and PCNs that want AI symptom assessment with differential diagnoses and strong routing into wider services, including telephone capture. Reviewer context — list size, how the extended-network routing fits your locality, and clinical system — matters.

Things to check before buying

Total cost against list size, how the differential-diagnosis outputs are governed clinically, which clinical systems it writes back to, the telephone module’s fit with your telephony, and current DTAC/DSPT status.

Compare with

accuRx, eConsult, PATCHS, Anima and Rapid Health — see the other online consultation & triage tools.